Postage Terms and Conditions

THANK YOU FOR YOUR ORDER
Although every effort is made to despatch the products within three working days of receiving your order, sometimes due to circumstances beyond our control we are not able to do this. However, every effort is made to get your order to you as quickly as possible.

Orders are usually shipped within 48 hours of receipt of order Monday to Thursday.  Please note we do not ship on Fridays. Any order received after midday Thursday will be shipped on  the following Tuesday, unless urgent. If you are desperate for your order to be shipped please do not hesitate to call us. We will do all we can to get your goods to you as soon as possible. As we use the Post Office for all our mail we cannot guarantee delivery times except for when the overnight secure alternative is selected.

 

For individuals with diabetes  - VAT is not charged on the Bayer or Nipro Blood glucose testing products, urine testing products, Diapak carrying cases or books. However, VAT is included, if applicable on other products..

Orders made via the web site for surgeries, clinic etc, will have VAT added to orders where applicable.

No individual order will be processed without receipt of payment.

Credit cards can be used on line or if preferred the order with the credit card number can be phoned through to 01473 219 220 or a cheque/PO together with the order can be sent by post. Please note office hours are 9.30 to 2.30 pm Monday to Thursday.

Postage charges

For all orders up to £50 - First class £4.00

For order between £50.00 and £120 - £10. Orders over £130 will be charged at £18. These orders will be sent out by secure delivery.

For urgent orders. We can send these out by special overnight delivery by the Post Office Special Delivery service which guarantees delivery before 1.00 pm on the day after posting. Not guaranteed on Saturday.
Prices for Special delivery: Orders up to £50 - £12.00. Orders between £50 and £150- £18.00 Orders over £150 - £25.00.

For European orders (Europe) Postage will be charged per unit weight. The prices are calculated on the 'basket 'page. Item to the EU can be sent  'Signed For', these charges are also available on the 'Basket' page. For a more secure way of shipping, Airsure is available for certain countries, see below. If you would like tour goods sent this way, please email us. We will add £5.50 to the calculated postage charges for Airsure.

 For orders from outside Europe please email your order to us and we will quote for the shipping costs.

Airsure countries and territories - Australia, Brazil, Canada, Estonia, Finland, Hong Hong,  Iceland, Liechtenstein, Luxembourg, Malaysia, Malta, New Zealand, Singapore, Sweden, Switzerland, USA,

Returns
We all make mistakes when we order via the internet. We are quite happy to take back items under most circumstances. Customers wishing to return goods for what ever reason should contact us by phone - 01473 219220 between 9.30 am and 2.00 pm Monday to Thursday. Alternatively, please email with your complaint but tell us your telephone number and when you will be available to take a call so that we can talk to you about your return.